• REPLACEMENT OF ITEM DELIVERED NOT WORKING (DOA)
• ITEM REPLACEMENT FOR WRONG SHIPMENT
• ITEM INCOMPLETE WITH SOME PARTS OR ACCOMPANYING MATERIAL
• DAMAGE TO GOODS DURING HOME DELIVERY
• RIGHT OF WITHDRAWAL

REPLACEMENT OF ITEM DELIVERED NOT WORKING (DOA)
The DOA (Dead On Arrival) procedure can be activated when the purchased component is not working from the first use.

This Guarantee can be exercised by communicating the problem within 2 days of receiving the goods.

The service can be activated by contacting our Customer Service.

Once activated, Lamposhop.com Customer Service will propose, based on the DOA item's availability at that time, either replacing the faulty component or issuing a credit note with a simultaneous bank transfer to the customer's current account. The amount of the credit note and bank transfer will be calculated taking into account any discounts and promotions listed on the purchase invoice. In any case, the replacement will take place within 60 days of opening the case.

The faulty item must be sent via courier to the address provided by Customer Service. Shipping costs will be covered by Lamposhop.com.

Goods subject to DOA must be returned using a rigid box containing the original packaging (except in authorised cases, e.g. very bulky packages) which MUST be:

• free from any writing or tears
• complete with all the accompanying material
• complete with internal protections to preserve its good condition during transport

In the absence of the above conditions, the goods will be returned to the customer at their expense and it will not be possible to implement the DOA service.